Resolving A Complaint

Your satisfaction is important to us. Our complaints procedure gives you the opportunity to express any discontent about our service.  We aim to find an appropriate and timely solution to your complaint. Our complaint handling procedure has two stages:

Stage One

If you have spoken to us about your complaint, please put the details of your complaint in writing.  This is to ensure clarity and full understanding of the issues which you are seeking to resolve. Please send your written complaint to:

Karl Allison


Allison Pitter & Co.

1 Tremaine Road,

Kingston 6


We will acknowledge your complaint within 48 hours of receipt and aim to resolve it within 10 working days.  Should the issue take longer to resolve than initially expected, we will inform you of the delay in writing and provide you with a new timeframe.

Stage Two

If we are unable to agree on a satisfactory resolution to complaint, you have the opportunity to escalate your complaint to an independent redress provider as approved by the RICS Regulatory Board. We have chosen to use the following redress provider:

The Chief Executive Officer

Real Estate Board

24 Trafalgar Road

Kingston 10